Contact us

We want you to be able contact us easily in ways that suit yourself.

Our Customer Services Team are available Monday to Friday 8am to 6pm and can be contacted by calling 0800 183 5757.  From 6pm, any calls to the team will be transferred to Galw Gofal our emergency ‘out of hours’ service.

You can also text 07786202533. Please remember to include your name, address and telephone number in your message in case we need to get in touch with you.

You can also Email:


Or send by post

St Asaph Business Park,

72 Ffordd William Morgan,

Saint Asaph

LL17 0JD


Request for an update to your personal details


If you'd like to see our complaints process or any information regarding how this works view our Complaints Flyer and Compliments and Complaints Information pack 2022-25

  • Compliment - Leave feedback about a great service or experience
  • Complaint - Leave feedback about a service that needs improving
  • General Enquiry